Lenovo is a global technology powerhouse, with US$62 billion annual revenue and more than 77,000 employees around the world. Every year, Lenovo helps millions of customers across 180 countries find new and better ways of working and achieve their business goals.
In recent years, AI has fundamentally transformed how enterprises across a huge range of industries do business. As this trend continues, it’s clear that AI solutions will deliver immense increases in productivity.
Naturally, AI-enabled PCs will be crucial to enable the global workforce to realize the potential of the new technology. According to recent market analysis, AI-capable PCs will make up 70% of global shipments by 2028.
Taking the lead in AI PCs
Lenovo is already taking the lead in the coming AI PC revolution. The company has launched a brand-new category of AI-ready PCs, tailor-made to offer more productive, protected, and personalized experiences with AI. Few tools have greater penetration than Microsoft Copilot, and Lenovo AI PCs are designed to enable people to use Copilot to the full.
Blaire Howe, Senior Business Development Program Manager – Commercial AI PC at Lenovo, says: “Knowing what a huge opportunity this represents for our customers, we wanted to make adoption as seamless, efficient, and beneficial as possible. That’s why we’re working on a major ‘Lenovo Powers Lenovo’ (LPL) program to build, test, and validate the rollout of AI PCs to our own workforce.”
Proving the concept
For the LPL pilot, Lenovo selected one of its cutting-edge devices: the Lenovo ThinkPad T14s Gen 6 laptop. The T14s is built around the ARM-architecture Snapdragon X Elite processor from Qualcomm, highly optimized for AI workloads. In addition to AI performance, the ThinkPad T14s laptops are also extremely efficient, with the smallest carbon footprint of any Lenovo ThinkPad device. This is because the ENERGY STAR® 8.0 certified laptops are constructed of up to 90% recycled materials and shipped in FSC-certified plastic-free packaging.
To put its new AI PCs to the test, Lenovo handpicked employees from its sales, product, PR and marketing divisions to try out the devices. The objectives for the LPL program included validating new, non-x86-based processors for enterprise workloads and evaluating the potential for productivity gains. Lenovo also wanted to make sure its services teams gained experience resolving hardware and software issues during the pilot—helping to ensure a high-quality experience when Lenovo customers began adopting AI PCs at scale.
Gaining valuable learnings
Over a period of two months, the Lenovo pilot group used the ThinkPad T14s devices as their daily drivers, completing a series of pre-designed missions along the way. These missions included using the AI PCs without charging for a whole day, trying out the AI-powered capabilities of Copilot, and assessing the processing power, cooling performance and fan noise produced by the T14s laptops.
Howe commented: “One of the biggest pain points when using AI-powered tools on standard x86-based laptops is poor battery life. A typical working day demands around 12 hours of active device usage, but most laptops on the market can only deliver around half of that.”
Assessing the impact
At the end of the LPL pilot program, Lenovo collected all the data and feedback from its users—and the results were outstanding. Over the eight-week test period, 72% of Lenovo users reported full-day unplugged use, alleviating a common headache for AI users on conventional devices. The pilot group also gave the T14s laptops high marks for performance, noise, and cooling, with scores of 8.5/10, 9.3/10 and 9.3/10 respectively.
During the initiative, Lenovo gained valuable opportunities to refine its approach to supporting AI PCs. The Lenovo Premier Support Plus team used the LPL program to help plan, test, and optimize support arrangements, which will ultimately help support teams to anticipate and resolve many technology issues before they impact customers.
Roberto Soares, WW Services Operations Manager, Lenovo Solutions & Services Group, says: “The LPL initiative was a great opportunity for our teams to get first-hand experience in supporting the latest AI PCs. The lessons we learn from the program are enabling us to train the AI models we use for predictive maintenance, which will help us resolve issues much faster in the future.”
Building on a successful pilot
Based on the success of the LPL initiative, Lenovo is now expanding and enhancing its AI PC category. The company is already applying the valuable lessons learned from the program to its x86-based AI PCs, and using the experience of its ThinkPad T14s deployment to refine its advisory and readiness-assessment services for customers taking their own first steps into the new world of AI.
To set a virtuous cycle of improvement in motion, Lenovo is strengthening the links between its deployment and support teams. This approach will help the company ensure that Lenovo Premier Support Plus services will continue to evolve in step with the real-world needs of AI PC users in enterprises all over the world. What’s more, Lenovo will be able to use customer learnings to deliver new AI functionality throughout the device lifecycle.
“I’m extremely proud of the progress we’ve made with the LPL pilot program for ThinkPad T14s Gen 6 laptops,” says Howe. “The overwhelmingly positive feedback we’ve received from the pilot project is a testament to Lenovo’s commitment to innovation and excellence, and we look forward to uncovering more new possibilities with AI PCs.”
Learn more about Lenovo AI PCs
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