Lenovo’s eService team is celebrating a double triumph this year with six distinguished honors across the Globee Technology Awards 2025 and CX Asia Excellence Awards 2025. These wins affirm Lenovo’s commitment to delivering transformative, AI-powered customer service and underscore the global impact of innovations developed entirely in-house.
Together, these awards represent more than just recognition. They spotlight Lenovo’s mission to deliver Smarter Technology for All through intelligent support solutions that are intuitive, predictive, and human-centered.
“This dual recognition reaffirms Lenovo’s position as a pioneer in intelligent support,” said Jack Zhang, Director of eService & AI Transformation Office (AITO). “We’re proud of the impact our teams have made – not just in transforming our operations, but in redefining what great customer experience looks like.”
Globee Awards: Elevating AI-Powered Support
At the Globee® Technology Awards, Lenovo received three Silver Awards for its AI-first approach to customer engagement and operational intelligence:
- Best Deployments – Artificial Intelligence
Personalized AI tools—like smart pop-ups, dynamic banners, and targeted email campaigns—drive upsell opportunities by guiding customers to helpful solutions during support interactions. - Most Innovative Company of the Year – Artificial Intelligence
The Run with AI initiative integrated chatbots to accelerate real-time agent assist and support resolution times for customer experience improvement across key touchpoints. - Best Use of Artificial Intelligence
Lenovo’s custom-built AI system predicts when issues might escalate and identifies potential customer dissatisfaction early, allowing support teams to intervene quickly with proactive, personalized solutions.
CX Asia Awards: Leading in Customer Experience Innovation
At the CX Asia Excellence Awards, one of the region’s most respected buyer-driven forums, Lenovo earned Gold, Bronze, and Honorary recognition for intelligent service excellence:
- Gold – Intelligent Chatbots Excellence
Multiple chatbots deliver intelligent, multilingual support by using advanced AI models that understand context, local language nuances, and user intent, helping customers solve issues more quickly and accurately. - Bronze – Artificial Intelligence Excellence
AI tools, including systems that predict customer satisfaction, recommend the right replacement parts, and provide centralized support analytics, have improved service quality and reduced repeat repairs. - Honorary Mention – CX Technology Excellence
Motorola’s Device Help App and Software Fix Tool made self-service easier through simple, user-friendly design and smart AI features, cutting support costs and improving customer satisfaction scores.
Why It Matters—for Lenovo and Customers
For Lenovo customers, this recognition means smarter support tools that resolve issues faster, reduce friction in service interactions, and offer personalized engagement at every touchpoint. They showcase Lenovo’s ability to deliver enterprise-grade innovation with measurable impact. Every initiative recognized was conceived, developed, and delivered by Lenovo teams, demonstrating a uniquely Lenovo-first approach to digital transformation.
These wins validate the drive, creativity, and collaboration happening across eService, AITO, Lenovo IT, and International Services Support (ISS). It demonstrates that global recognition is built on the strength of Lenovo’s internal talent and teamwork.
For customers, this means smarter, faster, more personalized support experiences. From predictive issue resolution to seamless upsell journeys, Lenovo’s solutions reduce friction, improve outcomes, and deliver real value, empowering users across the world.
A Salute to the Teams Behind the Wins
These achievements are the result of deep cross-functional collaboration and bold technical execution. The eService and AITO teams—alongside Lenovo IT and ISS—translated complex AI capabilities into practical solutions that are now shaping the future of customer service.
“The work recognized here represents the best of Lenovo—technical rigor, customer-first thinking, and relentless innovation,” added Zhang. “This global recognition belongs to every Lenovo team member shaping smarter service behind the scenes.”
As Lenovo continues to innovate across support ecosystems, these award-winning capabilities set a new benchmark for customer experience worldwide.