Data storage doesn’t always make the top of the IT priority list—but it should. With six in 10 IT leaders identifying infrastructure management as a top concern,1 and more than half planning to grow their storage environments,2 storage support is becoming a key part of how organizations stay resilient, efficient, and ready for change.
The challenge? Many teams are still working with support models that are fragmented across vendors, hard to manage, and slow to respond. To truly innovate, IT leaders need unified, agile systems. Simplifying support doesn’t just reduce risk and lower costs—it also speeds up decision-making and frees teams to focus on strategic growth.
That’s where Lenovo comes in. By transforming storage support from a reactive function into a proactive strategy, Lenovo is helping organizations streamline operations, improve responsiveness, and unlock time for innovation.
The result is a smarter, more strategic approach to storage—where support is faster, planning is easier, and infrastructure grows in step with the business. Here’s how Lenovo is making that happen with four solutions that bring together speed, ease, and expertise.
Premier Enhanced Storage Support (PESS): making support smarter and more predictive
Premier Enhanced Storage Support connects organizations with Lenovo’s storage experts and technical account managers who focus on more than just fixing problems—they help teams think ahead.
Regular system health checks, real-time monitoring, and scheduled business reviews help spot potential issues early and keep everything running smoothly. For teams that want to spend less time reacting and more time planning, PESS makes support a dependable, insight-driven resource.
Multivendor Support Services (MVS): one contract, less complexity
If your infrastructure includes gear from multiple vendors, support can quickly become a maze of contracts, service-level agreements, and different processes. Lenovo’s Multivendor Support Services simplify all that with one agreement that covers over 15 original equipment manufacturer brands—and even includes support after OEM end-of-life.
It’s easier to get help, track issues, and keep everything aligned. With more than 5,000 engineers in 29 countries, MVS gives organizations the reach and consistency they need to manage complexity with confidence.
TruScale Backup with Veeam: built-in data resilience
Backup and recovery don’t get much attention—until something goes wrong. TruScale Backup with Veeam offers a simpler way to keep data protected and available, combining Lenovo’s infrastructure with Veeam’s trusted backup tools.
It includes protected, unchangeable backups, ransomware recovery, and scalable capacity to manage growing data needs. There’s no hardware to manage, and best practices like geographic backup distribution are built right in. The result: stronger data resilience, with less day-to-day effort from IT.
TruScale Infrastructure as a Service: grow your storage without overbuying
TruScale Infrastructure as a Service gives teams access to Lenovo’s high-performance infrastructure through a flexible, pay-as-you-go model. No big upfront investments. No waiting through long procurement cycles. Just the ability to scale when you need to.
It offers the control of on-premises infrastructure with the flexibility of cloud. And because it’s backed by Lenovo support and expertise, organizations can grow storage at their own pace—without compromising reliability or security.
Bringing it all together
Lenovo’s storage support solutions—Premier Enhanced Support, Multivendor Support Services, TruScale Backup with Veeam, and TruScale Infrastructure as a Service—address the everyday challenges IT teams face: managing multiple systems, protecting data, and scaling efficiently.
By consolidating support, improving visibility, and reducing complexity, Lenovo helps businesses spend less time troubleshooting and more time driving progress. It’s not just about storing data—it’s about having the confidence and capacity to grow with it.
1 Source: SOTI – Reduce, Reuse, Rethink: From Discard Mentality to Tech Sustainability (2022)
2 Source: TBR – Top 3 Predictions for IT Infrastructure in 2023 (2022)