In a recent episode of the “What’s Up with Tech” podcast, I had the pleasure of discussing how AI is transforming the workplace with B2B thought leader Evan Kirstel. Our conversation highlighted the critical role of support systems in achieving peak performance, whether in sports or business.
The Importance of Support Systems
Just as US sprinter Noah Lyles relies on coaches and nutritionists to excel, employees need robust support to perform at their best. This support now increasingly comes from digital technology and AI. Success isn’t just about talent; it’s about having the right tools and guidance.
Personalized Workspaces: The Future of Employee Experience
At Lenovo, we are pioneering the creation of personalized workspaces through our Digital Workplace Solutions (DWS). The key pillars here are personalization and automation, aimed at optimizing day-to-day experiences for employees.
- Gen AI and Well-Designed Agents: These technologies enable tailored support, ensuring employees have the knowledge and coaching they need.
- Care of One™ Platform: Powered by Gen AI, this platform has shown impressive results:
- 30% improvement in user experience*
- 40% proactive issue resolution*
- 30% reduction in end-user support costs*
* Based on preliminary data collected through Lenovo internal testing
This approach not only enhances productivity but also sets a new standard for employee experience.
Organizational Transformation with Gen AI
At the organizational level, Gen AI is revolutionizing traditional processes. Enterprises can leverage AI to automate and reengineer processes, thus optimizing the conversion of inputs into business value.
- Mission: Lenovo aims to revolutionize digital workplaces with AI.
- Journey: A three- to five-year plan towards greater automation and support.
- Focus: Enhancing benefit realization and optimization through effective analysis and integration planning.
This transformation is crucial for large enterprises looking to stay competitive in a rapidly evolving digital landscape.
Cyber Resiliency: Ensuring Secure AI Solutions
Security concerns are a significant barrier to AI adoption. At Lenovo, we take an AI-first approach to cyber resilience, integrating security into AI solutions to protect data privacy and integrity.
- Hybrid Model: Most AI recommendations are made in private spaces, reducing potential attack surfaces.
- Cyber Resiliency as a Service: Simplifies enterprise security with a scalable, always-on model.
- Partnerships: Collaborations with Microsoft and Intel provide robust security solutions.
By addressing these security concerns, we ensure that organizations can confidently adopt AI technologies.
Lenovo’s Digital Workplace Solutions are at the forefront of creating secure, efficient, and personalized work environments. Through strategic partnerships and innovative AI applications, we are helping organizations achieve peak performance in the era of AI.