This year at NRF Europe in Paris, Lenovo and NVIDIA marked a defining moment for retail technology. Amid a bustling show floor filled with future-looking concepts, one message stood out clearly: the future of AI in retail is no longer just a pilot. It’s ready for enterprise deployment.
With the showcase of our latest Agentic AI capabilities, Lenovo demonstrated how we’re helping retailers move from experimentation to scalable, real-world impact. From autonomous shopping assistants to back-office optimization, our solutions are ushering in a new era – one where intelligent agents reimagine customer engagement, streamline operations, and unlock entirely new business models. All of this, critically, is done with responsible AI at the core. 
From Proof of Concept to Production: The Leap Forward
While AI has dominated headlines, most retailers have been left wondering how to move beyond demos and into dependable, deployable solutions. That’s where Lenovo Retail Solutions stands apart.
At NRF Europe, we showed how easy it is to bring Agentic AI to life. Using the Lenovo’s agent management platform, powered by NVIDIA, even non-technical staff can easily build and deploy agents. From automating inventory checks to enhancing customer service, our intuitive drag-and-drop tools empower frontline teams to innovate at scale. This democratization of AI development doesn’t just speed up time-to-value, it sparks bottom-up innovation across the business.
The Agentic Advantage: Smarter Operations, Elevated Experiences
Lenovo’s Agentic AI goes far beyond basic chatbots or copilots. Our intelligent systems that can perceive, plan, act, and learn – enabling real autonomy. In Paris, we demonstrated how teams of agents can now work together across workflows, self-governing, adapting in real time, and driving smarter, more responsive retail operations.
Retailers we met at NRF Paris saw real-life examples of how Lenovo Agentic AI solutions:
- Reduce time to value, from months to weeks
- Automate repetitive tasks, freeing up employees for high-impact work
- Scale innovation, managing thousands of tasks across the value chain
- Ensure responsible AI, with built-in governance for accuracy, trust, and compliance
NVIDIA showcased its Retail Shopping Assistant, built on NVIDIA AI Enterprise and powered by Lenovo infrastructure, delivers agentic, reasoning-enabled shopping experiences that handle multi-step, multi-query interactions across text and images. Its modular design ensures context-aware, brand-aligned service, integrating catalog search, memory, and safety guardrails. Retailers gain higher customer satisfaction, improved conversions, reduced returns, and 24/7 intelligent support – all on a scalable, enterprise-grade AI platform.
End-to-End Solutions Built for Retail
What makes Lenovo unique is our commitment to the entire life cycle of AI adoption. To drive ROI for retailers, Lenovo provides practical strategies to unlock AI potential. Our proven methodology – AI Discover, AI Fast Start, AI Deploy & Scale, and AI Managed – guides retailers from initial use-case identification to scaled deployment and ongoing optimization.
But it’s not just about the process, it’s about deploying AI where it matters most. That’s where Lenovo’s Hybrid AI Advantage comes in. By combining on-premises, edge, and cloud infrastructure within an open, hybrid architecture, we give retailers the flexibility to run intelligent agents exactly where they’re needed. Whether powering real-time decision-making at the shelf edge, optimizing fulfilment in the back room, or coordinating across distributed supply chains, this architecture ensures maximum agility, performance, and cost-efficiency.
With Lenovo, retailers gain a scalable foundation for Agentic AI – built for real-world environments, governed responsibly, and designed to drive faster execution, smarter operations, and greater business resilience.
Powering a Collaborative Ecosystem of Innovation
Our presence at NRF Europe was also an opportunity for us to highlight our vibrant AI Innovators Ecosystem delivering Agentic AI in action:
- NearbyOne – Cloud-native orchestration across diverse edge environments
- SoftServe – Retail Store Video Intelligence transforms video footage into actionable insights on on-shelf availability and customer–product interactions and experience
- Grid Dynamics – Intralogistics Optimization Starter Kit, for reducing costs and boosting warehouse efficiency
- Everseen – Vision AI for real-time loss prevention
- Lyric.tech – OSable platform for agile, app-driven supply chains
- iplus1 – Energy optimization and operational transparency for manufacturers
- Instorescreen – Interactive in-store displays that boost engagement, sales, and loyalty
Together, these solutions paint a picture of what’s next in retail: agile, intelligent, and collaborative.
Looking Ahead
What we saw at NRF Paris wasn’t just a glimpse of the future, it was a confirmation that the future is already here. Agentic AI is ready to move from lab environments into mission-critical retail operations, and Lenovo is proud to lead the way.
As we continue our partnership with NVIDIA and our broader ecosystem, we’re committed to delivering the tools, platforms, and expertise retailers need to thrive in this new era. Whether you’re reimagining the customer journey or optimizing your store network, Lenovo Retail Solutions is here to help you make AI real. Through our integrated offerings combining hardware, software, and services, we empower retailers worldwide to navigate digital transformation while delivering exceptional shopping experiences that drive customer loyalty and operational excellence. Retailers can focus on their core business, confident that Lenovo is safeguarding their success throughout their digital transformation journey.
Find more information about Lenovo’s retail solutions here.