Hisense is a global leader in television manufacturing. The firm produces nearly half of 100-inch-and-larger screen shipments and holds over 14% of the total TV market worldwide. Founded in China in 1969, the company began with radios and black-and-white TVs before expanding into AI chips, medical technology and intelligent transport systems. Today, Hisense owns brands such as Toshiba TV, and employs 80,000 people, including 14,000 engineers, across 14 industrial parks.
Supporting operations within 160 countries, Hisense’s IT landscape includes 3,000 Linux and Windows servers and 2,900 databases. To manage this complexity and improve operational efficiency, Hisense sought a partner that could deliver AI-driven automation – and chose Lenovo.
Sun Wenguang, IT Manager, Process IT and Data Management Department at Hisense Group said: “It’s crucial for us to keep our business systems running smoothly around the clock. To achieve this goal at scale, we harness automation wherever we can. Our previous monitoring tools were siloed, which meant we needed to correlate data in multiple systems to investigate alerts. To enable more effective and efficient monitoring at scale, we looked for a way to streamline the process through AI.”
Innovating with automation
Digital platforms support everything Hisense does worldwide, from shipping to warehousing for its brands, which include Ronshen, Gorenje, and ASKO. To ensure the smooth running of its operations, the company has relied on monitoring and alerting tools for many years. However, as the company expanded, its IT environment grew more complex, leading to a dramatic increase in alerts.
Hisense needed a partner with both expertise and global reach required to deliver on its IT monitoring goals. The company wanted a solution that could quickly identify and resolve issues, reducing complexity for IT operations teams
Lenovo provided a customized, Unified Monitoring and Alerting module built on the Lenovo Hybrid Cloud Platform, which would enable IT operations teams to harness the power of AI and get to the root of problems quickly.
With an intuitive interface powered by generative AI, the Lenovo Hybrid Cloud Platform can analyze and simultaneously processes thousands of events, and provide AI-driven optimization recommendations and automation, helping IT teams pinpoint and resolve issues at speed.
Sun Wenguang added: “With the latest advances in AI, we saw an opportunity to use new technology to consolidate duplicate alerts and to support our teams with faster root-cause analysis and issue resolution. We felt that Lenovo had a strong track record in deploying unified monitoring and alerts. Working together, we’ve deployed a solution that can predict the root cause of issues with a high level of accuracy.”
Cutting troubleshooting time
The impact of the new Generative AI system was felt rapidly in Hisense offices around the world. Thanks to the proactive, tailored remediation suggestions provided and the use of AI algorithms to accurately identify the root cause of incidents, issues were investigated 50% faster, with a 40% reduction in alert volumes. Hisense collaborated with Lenovo to expand the software to cover more than 50 applications across 40 business units, taking in everything from finance and logistics to warehouse management systems.
The new solution has helped Hisense Group to focus on the business risks associated with problems, reducing the risk of downtime for critical systems and minimizing disruptions to customer orders, supply chains, and financial operations. It is also integrated with Hisense’s business analytics and reporting platforms, making it simpler to track performance against objectives.
Sun Wenguang said: “By harnessing AI-powered algorithms to pinpoint the root causes of IT incidents, our Lenovo solution helps us efficiently manage thousands of alerts throughout the stack every month. By replacing multiple siloed tools, we can keep track of issues much more efficiently than before and free up resources for higher value innovation projects. We’ve achieved 100% monitoring coverage, from the infrastructure to our business applications.”
“At Lenovo, our goal is to help customers harness AI to run smarter and more resilient operations. With Hisense, we embedded AI into IT monitoring to cut troubleshooting time, reduce alert volumes, and protect up time for critical systems. Just as importantly, the solution freed IT teams to focus on innovation laying the foundation for future AI-driven growth across their global business,” said Linda Yao, VP and GM of Hybrid Cloud and AI Solutions, Lenovo Solutions and Services Group.
Adding agents
Looking ahead, Hisense aims to further enhance automation by deploying AI agents capable of autonomously resolving issues – minimizing human intervention and boosting operational efficiency.
Sun Wenguang concludes: “The ultimate goal is to improve the reliability of our core digital systems by using AI-powered analysis to minimize the need for human involvement in issue detection, investigation and resolution. We’re looking forward to working with Lenovo to build an AI agent that can drive these processes automatically from end to end.”
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